FAQ

What are the shipping times for your products?

We take 24/48 hours to process and ship your order.

What are the delivery times for your products?

The delivery time is usually 7 to 14 days.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your products from?

Our offices are located in Vendeloves , France. Our international warehouse, on the other hand, is located in China.

Do you provide tracking information for the products?

Yes, after 3 days following your order, please contact us by email at [email address].

Some items are missing from my order, what happens?

Our products are shipped separately according to your order. For example, if your order includes items from two different warehouses, there will be two deliveries. The rest of the order will likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear that. Please simply send us a photo of the damaged item to the email address: [rose.eternelle.laboutique@gmail.com], and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Vendeloves, France.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance tracking your package or have questions about it, please contact us by email at the following address